Made by Marcus Ice Cream FAQs

I have an allergy, can I eat your ice cream?
Our kitchen produces products that contain milk, eggs, peanuts, tree nuts, soy, and wheat. All equipment is always washed, rinsed, and sanitized between the productions of each flavour to avoid cross-contamination.

If you have a serious allergy and have questions about any of our ice creams, please reach out to us at hello@madebymarcus.ca

There’s a problem with my order, what do I do?

Shoot us an e-mail at hello@madebymarcus.ca and we’ll get back to you in a flash! Please avoid calling the shops, e-mail is always best for delivery inquiries or changes as we have a separate team for online orders.

When will my order be delivered?
You will receive your order next-day between 10am-7pm through Greenway Courier in Calgary and Propello in Edmonton. Delivery days are Tuesday, Thursday and Saturday. Please note that we do not accommodate same-day delivery or delivery time requests. 

What if I’m not home to accept delivery?
If you aren’t home, the courier company will leave your ice cream on your doorstep or with your building’s concierge. Your parcel is packed with dry ice and should keep frozen for up to 12 hours so don’t worry about it melting!

Why don’t you deliver to my location?
We work with a third-party courier who sets our delivery zones. That said, we are continually expanding our delivery areas!

Help! I can't checkout!
You may have chosen an out-of-stock flavour, in which case just give us a quick e-mail so we can help! Checkout can also be halted if you haven't met the $30 minimum for delivery ($30 before shipping).

What do I do with the dry ice?
Your parcel comes with complete instructions on how to “dispose” of dry ice. Please do not touch or attempt to remove it. Simply leave the box in a well-ventilated area (preferably outside) and let the ice sublimate. When it’s all gone you can recycle your box! Easy!

What if my delivery failed?
In the event that our courier cannot complete delivery due to a customer error (ie. incorrect input of address or phone number) we will reattempt delivery the following day at the customers expense. If delivery has failed and the courier is at fault, we will happily reattempt the next-day at no cost to the customer.

Do you offer "Skip the Line" for pick-up orders?
Absolutely! Ordering a cake for pick-up? Maybe some pints or ice cream bars? Pre-ordering through our pick-up service means you can go straight to check out to get your order. Skip the line is not available for items that haven't been pre-purchased.

I signed up for The Pint Club! When do I get my ice cream?
All Pint Club deliveries are fulfilled approximately one week prior to the end of the month. Order cut-offs are the 15th of every month. Please refer to your confirmation e-mail for delivery dates or view our calendar here.

Can I cancel my Pint Club Subscription?
Because we have priced out your Pint Club discount based on the number of months you've signed up for, we do not offer cancelations. You can, however, skip a delivery by e-mailing us before the cut off of the 15th of the month.